 Loudoun Cares Information & Referral (I&R) Help Line compassionately and efficiently links Loudoun residents in need with the agencies and programs that can best serve them. I&R call specialists also assist low-income callers in finding alternative funds for basic needs (i.e., rent, utilities and medical assistance). The Help Line is available from 9am-5pm, Monday through Friday and a bi-lingual call specialist is available from 9am-2pm daily. A caller
living on a fixed income of less than $650 per month consistently ran out of
food at the end of the month. Because he lives alone and has medical
conditions, he felt that his phone was a necessity. However, it was the
basic but expensive phone bill that was causing him to run out of money each
month. The I&R Help Line was able to connect him with a food bank to help
in the short term and with a program at the telephone company that provides
phone service at greatly reduced rates. 
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